Shipping policy

 

Shipping Policy

Last updated: 8 July 2025

At Wisk-it, we aim to ensure safe and timely delivery of all hardware orders for our hospitality and retail customers throughout Spain and Europe.

📦 Order Processing

  • All orders are processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • You will receive an email confirmation with tracking information once your order has been dispatched.

🚚 Shipping Areas

We currently ship to:

  • Spain 

  • European Union countries

If you are located outside these areas and would like to place an order, please contact us at romain@wisk-it.com for custom arrangements.

🚀 Delivery Times

Estimated delivery times:

  • Spain: 2–4 business days

  • EU countries: 3–7 business days

Please note that delivery times are approximate and may vary due to customs, courier delays, or local holidays.

💶 Shipping Costs

  • Shipping costs are calculated at checkout based on the destination, weight, and size of the order.

  • Free shipping may be available for specific orders or promotional periods and will be clearly indicated at checkout.

📦 Packaging & Tracking

  • All products are shipped securely in protective packaging.

  • Orders include tracking, which will be sent by email once your package is dispatched.

  • Custom kits and branded boxes (if applicable) are assembled and packed by our team in Spain.

❗ Delays or Issues

While we work with reliable carriers, shipping delays can occasionally happen. If your order is significantly delayed or missing, please contact us immediately at romain@wisk-it.com or +34 684 627 182.

 

🔁 Damaged or Lost Packages

  • If your package arrives visibly damaged, please take photos and report it within 48 hours.

  • If your order is lost in transit, we will open a claim with the carrier and work with you to find a solution.